Privacy Policy

At KayakKings, we respect your privacy and are committed to protecting your personal information. This privacy policy describes how we collect, use and protect your data when you book our kayaking adventures and equipment rentals. We take data protection seriously and follow all applicable privacy laws and regulations, including GDPR and local data protection requirements. Our commitment to privacy extends across all our services - from initial booking through the completion of your adventure.

Information We Collect

We collect information you provide when booking our kayaking services, requesting quotes, or contacting our support team. This includes your name, contact details, emergency contacts, skill level, medical conditions relevant to water activities, equipment preferences, and special requirements. We also collect data about your interactions with our website to improve our services. Additionally, we gather information about your kayaking experience, preferred adventure types, and any specific safety or equipment requirements. For group bookings, we may collect participant information and special arrangements needed.

How We Use Your Information

We use your information to process adventure bookings, coordinate guided tours, provide accurate quotes, and ensure safe delivery of our services. With your consent, we may send updates about your booking, safety notifications, and relevant offers. We analyze usage patterns to enhance our kayaking experiences and customer service. Your data helps us plan appropriate routes, allocate guides and equipment, and customize adventures to match skill levels. We also use aggregated data to improve our safety protocols and develop new kayaking experiences.

Information Sharing

We do not sell your personal information. We may share necessary details with our guides, equipment providers, and safety partners to facilitate your adventure. All partners are bound by strict confidentiality agreements. We may also share information when required by law or to protect our legal rights. For specialized tours, we might engage expert guides or instructors, sharing only essential details needed for safe operation. Our partnerships with insurance providers require minimal data sharing to ensure proper coverage during activities.

Security

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. This includes encryption of sensitive data, regular security audits, employee training on data protection, secure booking systems, and strict access controls. We regularly update our security protocols to address new threats and maintain industry best practices. Our security measures include secure payment processing, protected customer databases, and regular system testing to ensure data safety.

Your Rights

You have the right to access, correct or delete your personal information at any time. To make changes or inquiries, please contact us at [email protected]. You can also request a copy of your data, restrict its processing, or withdraw consent for specific uses. We will respond to all requests within 30 days and help you exercise your privacy rights. You may also request data portability and receive notifications of any data breaches affecting your information.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookie settings through your browser preferences. Essential cookies are required for basic site functionality, while optional analytics cookies help us improve our adventure services and user experience. We respect Do Not Track signals and provide clear options for managing your privacy preferences on our website. Our cookie policy ensures transparent tracking and minimal data collection.

International Data Transfers

For international visitors booking our adventures, we may transfer your data across borders to facilitate the booking process. We ensure appropriate safeguards through standard contractual clauses and work only with verified partners who maintain strict data protection standards. All international data transfers comply with relevant privacy laws and regulations in both origin and destination countries.

Data Retention

We maintain clear data retention policies aligned with legal requirements and business needs. Customer data is retained for the duration of service delivery plus a reasonable period for potential follow-up services or legal requirements. We automatically archive or delete inactive accounts after 2 years. Adventure documentation and safety records are stored securely with restricted access.

Special Categories of Data

We handle sensitive information such as medical conditions or special assistance needs with extra care. This data is collected only when necessary for safe adventure delivery and accessed by authorized personnel only. We implement additional security measures for sensitive data storage and transmission. Regular training ensures our team understands the importance of protecting special category data.

Policy Updates

We may update this policy periodically to reflect changes in our adventure services and data protection practices. We recommend checking this page before booking your adventure to stay informed about how we protect your information. When we make significant changes, we will notify active clients through email. Your continued use of our services after policy updates constitutes acceptance of the changes. Our privacy team is available to explain any policy updates and their implications.